MonteRubik.me operates as both a physical store and an online store.
This page describes the available delivery and collection methods, delivery times,
prices and other conditions applicable to orders.
Standard delivery for orders placed through the online store is available
exclusively within Montenegro.
Available delivery methods depend on the delivery address, order value
and the characteristics of the order. During checkout, the customer is shown
only the delivery methods available for that particular order.
The exact cost of the selected delivery method is displayed in the shopping cart
before the order is submitted and is included in the total amount payable.
All delivery prices stated on this page are in euros and include VAT.
The delivery period begins after the trader has accepted and completed the order.
Where advance payment is required, the delivery period begins after the payment
has been recorded. For cash-on-delivery orders, the delivery period begins
after the trader accepts the order for processing.
An order is considered complete when it has been accepted for processing and:
paid by card or another available advance-payment method;
the bank-transfer payment has been recorded in the trader’s account; or
cash on delivery has been selected, where available for the chosen
delivery method.
For faster processing of a bank transfer, the customer may send proof of payment to
info@monterubik.me.
Sending proof of payment does not replace the recording of the payment unless
the trader expressly confirms that the order has been accepted for processing.
The periods stated on this page are calculated in business days.
Non-working days, weekends and public holidays are not included.
2. Delivery and collection methods
2.1. Post Express — delivery to an address
Delivery is made using the Post Express service of the Post of Montenegro
to the address entered by the customer during checkout.
Delivery is expected on the next business day after dispatch.
The courier collects orders completed before
on a business day and normally delivers them on the following business day.
Orders completed after
are collected and dispatched on the next business day.
The order may be paid in advance or by cash on delivery where that option
is available and displayed during checkout.
Delivery price — Post Express
Order value
Delivery price
€0.01–€15.00
€7.80
€15.01–€30.00
€6.50
€30.01–€45.00
€5.20
€45.01–€60.00
€3.90
€60.01–€75.00
€2.60
€75.01–€90.00
€1.30
over €90.00
free
2.2. Regular postal delivery — delivery to an address
Delivery is made using the regular postal service of the Post of Montenegro
to the address entered by the customer during checkout.
The delivery period is up to 3 business days after dispatch.
Orders completed before
are dispatched on the same business day.
Orders completed after
are dispatched on the following business day.
The order may be paid in advance or by cash on delivery where that option
is available and displayed during checkout.
Delivery price — regular postal delivery
Order value
Delivery price
€0.01–€15.00
€3.60
€15.01–€30.00
€3.00
€30.01–€45.00
€2.40
€45.01–€60.00
€1.80
€60.01–€75.00
€1.20
€75.01–€90.00
€0.60
over €90.00
free
2.3. NELT parcel lockers
Parcel-locker delivery is provided through NELT.
Parcel lockers are available at a network of locations in Podgorica,
Budva, Bar, Ulcinj, Nikšić, Herceg Novi, Kotor, Bijelo Polje, Berane,
Rožaje, Cetinje, Pljevlja and Tivat.
Current parcel-locker locations and addresses can be checked at
paketomati.me
.
The network of locations may change.
An order is dispatched to the parcel-locker network on the next business day
after the completed order is received. After NELT collects the parcel
and records the selected location, the parcel is normally placed in the
selected locker within up to 2 business days, except during periods
of increased parcel volume or other circumstances affecting the carrier.
The order may be paid in advance or upon collection where that option
is available during checkout.
Payment upon collection from a parcel locker can be made only by payment card
using the parcel locker’s POS terminal. Cash payments are not available
at parcel lockers.
When the parcel arrives, the customer receives a Viber or SMS message
containing a code for opening the locker compartment. The parcel must be
collected within 48 hours after it has been placed in the locker.
If the parcel is not collected within that period, it is returned to the trader.
Any re-dispatch must be agreed with the customer, who will be informed of
the new delivery charge before the parcel is sent again.
Delivery price — NELT parcel locker
Order value
Delivery price
€0.01–€15.00
€4.80
€15.01–€30.00
€4.00
€30.01–€45.00
€3.20
€45.01–€60.00
€2.40
€60.01–€75.00
€1.60
€75.01–€90.00
€0.80
over €90.00
free
2.4. Collection from the MBE centre in Podgorica
An order may be collected from the MBE centre in Podgorica.
The order is delivered to the MBE centre on the next business day
after the completed order is received.
The order should be collected after the customer receives confirmation
that it is ready for collection.
Prepaid goods may be collected from the store. Where the option is shown
during checkout, the customer may also pay for the goods when collecting them.
Collection is available on Monday, Tuesday, Thursday and Friday from
to
.
The store is closed on Wednesday, Saturday and Sunday.
In-store collection is free of charge.
2.6. Local MonteRubik.me courier delivery
Orders with a delivery address in the municipalities of Tivat, Kotor,
Budva, Cetinje and Podgorica may be delivered by the
MonteRubik.me local courier service.
The delivery period is up to 2 business days after the order has been
accepted and completed.
The customer may be contacted by telephone to arrange an approximate
delivery time.
Delivery price — local courier delivery
Order value
Delivery price
€0.01–€15.00
€3.60
€15.01–€30.00
€3.00
€30.01–€45.00
€2.40
€45.01–€60.00
€1.80
€60.01–€75.00
€1.20
€75.01–€90.00
€0.60
over €90.00
free
3. Free delivery
Free standard delivery applies to orders with a value exceeding
€90.00, in accordance with the price tables on this page.
In-store collection from the MonteRubik.me store is free regardless
of the order value.
4. Delivery conditions and restrictions
Certain delivery methods may be unavailable because of the delivery address,
the carrier’s service area, parcel size or weight, parcel-locker technical
restrictions or other objective circumstances. Available options are shown
during checkout.
The customer is responsible for the accuracy of the name, address,
telephone number, e-mail address and other information required for delivery.
If delivery cannot be completed because of incorrect or incomplete information,
the recipient’s unavailability, refusal to accept the parcel or failure to collect
it within the specified period, the parcel may be returned to the trader.
A returned parcel will be sent again only after agreement with the customer.
Before re-dispatch, the customer will be informed of the new delivery period
and any additional delivery charge.
Delivery may be delayed during periods of increased parcel volume,
public holidays, adverse weather, traffic disruption or other circumstances
outside the reasonable control of the trader and the carrier.
The trader will inform the customer of any known significant delay.
5. Export, customs requirements and international delivery
Standard delivery through the online store is available exclusively
within Montenegro. The Website does not normally offer delivery
to other countries during the standard checkout process.
Export procedures, import duties and customs charges therefore do not apply
to standard orders placed through the Website.
International delivery may be arranged only by a separate prior written
agreement with the trader.
In that case, before the order is accepted, the customer will be informed
of delivery availability, price, delivery time, known export restrictions,
customs procedures, taxes, import duties and any other possible costs
or conditions.
6. Proof of delivery and collection
The trader obtains and retains proof of delivery or collection,
depending on the delivery method selected.
Proof of delivery or collection may include:
the parcel number and the carrier’s electronic records;
a tracking status recording successful delivery;
proof of handover or the recipient’s signature;
an electronic record of collection from a parcel locker;
the MBE centre’s record of handover;
a delivery record maintained by the MonteRubik.me courier service;
a signed or electronic confirmation of in-store collection.
An order is considered delivered when it has been handed to the customer
or another person designated by the customer to receive it.
7. Damaged parcels
The customer is advised to inspect the external condition of the parcel
upon receipt. If the packaging is visibly damaged, the customer should ask
for the damage to be recorded at the time of delivery and contact the trader
without delay.
This recommendation does not restrict the customer’s statutory rights
concerning damaged, non-conforming or incorrectly delivered goods.
